Support
We're here to help. Find answers to common questions or contact our team directly.
Contact Us
Have a question, feedback, or need help? Our support team is ready to assist you.
Email Support
support@poptheapp.comYou can also contact us directly from the app: Settings → Contact Support
Report Inappropriate Content
Pop has zero tolerance for objectionable content. If you encounter content that violates ourTerms of Service, please report it immediately.
In-App Reporting
Tap the ⋮ menu on any post and select Report to flag inappropriate content.
Block Users
You can block any user from their profile or directly from a post to prevent future interactions.
Remove Your Posts
Delete any of your posts instantly from the app at any time.
Our Commitment
We review all reports within 24 hours. Objectionable content is removed and users who violate our policies are banned from the platform.
Frequently Asked Questions
How do I delete my account?
You can delete your account directly from the app: Settings → Account → Delete Account. For more details, visit our account deletion page.
How do I report inappropriate content?
Tap the menu (⋮) on any post and select "Report". You can also block users to prevent seeing their content. We review all reports within 24 hours.
What is Shadow and why is it 18+?
Shadow is an anonymous posting feature where users can share without their identity attached. Due to the nature of anonymous content, this feature requires age verification (18+) and agreement to our content guidelines.
How is my content moderated?
All content is filtered through automated moderation to detect and block harmful material. Our team also manually reviews reported content. Users who post objectionable content are removed from the platform.
How do I block someone?
You can block a user from their profile or by tapping the menu on any of their posts and selecting "Block User". Blocked users cannot see your content or interact with you.
Is my data safe?
Yes. We take privacy seriously. Read our Privacy Policy to learn how we protect your information.
Quick Links
Still need help?
Email Support